Refund policy

You have 20 days from shipment to evaluate your wig/topper and decide if it is right for you.  Items are not accepted for return after the 20-day period.

Refunds to Store Credit are FREE.  Refunds to Original Purchase Method have a handling fee of $25 per item.  Serial returns will have a handling fee of $25 per item.

Returns must be postmarked within 5 days of the return approval.

Return Eligibility

If you return your wig or topper, please make sure it is Brand NEW condition.

Items will be quality-checked prior to accepting a return.  Follow these guidelines for an acceptable return:

Exchanges or returns must be in the original condition, including packaging (box, tags, and packaging paper).  Wigs must have the original hairnet, labels and tags still attached, and be undamaged, unworn and have no odor.  Wig box and contents must be returned in NEW condition.  Please do not brush, comb, shake out, or change the part of your wig or topper unless you plan to keep it.  Please ship your wig and its box back in a shipping box as it was delivered, not in a shipping envelope as this could cause damage.  Trying on your wig with a wig liner helps keep the wig in new condition.  Return any free gifts with purchase in New/Unopened condition to avoid being charged for the item.  Non-compliance with any of these items will result in a product not eligible for exchange or return. 

Exchanges and returns are not allowed on customized or altered wigs, wig accessories, liquids, final sale items, clearance sale items, discontinued items, or price-matched items.